What is a physiotherapy?

Physiotherapy is a therapy that is used to preserve, enhance, or restore movement and physical function impaired by disease, injury, or disability and that utilizes therapeutic exercise, physical modalities
(such as massage and electrotherapy), assistive devices, and patient education and training.

Physiotherapy is a registered profession in Canada, and one of the allied health professions. It is provided by physiotherapists who are highly trained, with master’s degrees in physiotherapy and registered with the college of physiotherapists in their province/territory.

What is expected in an initial assessment?

During an initial assessment, you can expect to the following:
• You are greeted by our staff and complete the intake forms, or you can download the intake forms on our website and bring them to us
• Physiotherapist takes a detailed history of your current condition and past medical history
• Physiotherapist performs a thorough physical assessment including: range of motion, manual muscle testing, neurological testing, functional movement, joint mobility and other special physiotherapy tests as needed.
• Physiotherapist provides a comprehensive explanation of the findings regarding your condition
• Physiotherapist develops a treatment plan and discuss with you.
• Physiotherapist provides the treatments. Treatments are tailored to individuals’ conditions and include modalities, manual therapy, exercise program, acupuncture, etc.
• Physiotherapist provides education on what “to do” and “not to do”, so you can manage your condition better at home.

What is expected in a treatment session?

• Manual Therapy: trigger point release, myofascial release, Joint Mobilization, Soft Tissue Techniques Stretching etc.
• Exercises: Strengthening, Stretching
• Modalities: Ultrasound, IFC, TENs, Paraffin Wax, Heat Therapy, Cold Therapy
• Acupuncture, Acupressure, Intramuscular Stimulation, Dry needling, Electroacupuncture
• Return to Sports/Work/Activity Training
• Functional Movement, Mobility, Balance Retraining
• Bio-mechanical Gait Analysis
• Education
• Home Exercise Program

What should I wear to my appointment?

You can wear loose and comfort clothes that allow you to easily expose the area to be treated. For example, if we are treating your knee, you can wear or bring a pair of shorts or sweat pants that are easy to roll up. If we are treating your spine, a tank top is appropriate.

What do I need to bring?

You can bring your medical and surgical records if it is applicable, and your medication list, and the X-ray, ultrasound, CT-scan or MRI reports relevant to your conditions.

How do I book an appointment?

• Call or text us: 613-863-9222
• Email us: info@xpertphysiotherapy.com
• One Click on BOOKING ONLINE button at the right top of each webpage
• Fill out the online request form on our contact webpage

How many visits will I need?

Based on your initial assessment, your physiotherapist will determine the number of visits that will optimally benefit you to regain your health. The physiotherapist will discuss the treatment plan and frequency with you in your first visit.
Depending on the chronicity and severity of your condition, treatment sessions can last for days, weeks or months.

Do I need a doctor’s referral to attend physiotherapy?

You don’t need a doctor’s referral to see a physiotherapist. However, some insurance companies require a doctor’s prescription before your physiotherapy visit in order to claim it and get it reimbursed. You are advised to consult your insurance company about their process for insurance claims.

Do you treat MVA? WSIB?

We currently accept Motor Vehicle Accident (MVA) claims and WSIB clients at our clinic.

Is physiotherapy covered by insurance? OHIP?

Physiotherapy is covered by most extended health benefit plans and visitor to Canada Insurance. Check with your insurance company.
As a private clinic, we currently do not accept OHIP. Physiotherapy is no longer covered under OHIP except at OHIP funded clinics.

Is there parking? Is the clinic close to public transit?

There are free visitor parking in our private parking lots and also free street parking in the front of the clinic.
The clinic is walking distance to Barrhaven market place and close to public transit.

What conditions does physical therapy treat?

We assess and treat a broad range of conditions. Please visit our SERVICES page for an extensive list of conditions.

How do I know if my insurance covers physical therapy service?

We can provide some information based on our knowledge and experience, but you are advised to contact your insurance company to confirm your insurance coverage.

What if I can’t make my appointment?

We have a 24 hour cancellation policy. Please inform us within 24 hours and no cancellation fee will be charged. If you are unable to make your scheduled appointment and less than 24 hours notice is given, a $25 cancellation fee will be charged to your account. This also applies to “NO SHOW”. Please be aware that health care insurance plans do not cover the fee for missed appointments.
If there are any other questions, please do not hesitate to contact us.